Marketing Coordination & Campaign Support

• Support the implementation of the Bank's marketing and communication plans.
• Coordinate the execution of marketing campaigns across the Bank.
• Assist with the preparation and distribution of marketing materials.
• Coordinate campaign timelines, deliverables, and stakeholder engagements.
• Track campaign progress and provide implementation updates.
• Assist with product launches, promotions, exhibitions, activations, and corporate events.
• Liaise with branches and business units regarding marketing support requirements.

2. Brand & Communications Support

• Support the implementation of approved brand guidelines and standards.
• Coordinate requests for branded material from internal stakeholders.
• Assist in maintaining consistency of the Bank's corporate image across various channels.
• Support internal communication initiatives and employee engagement campaigns.
• Assist in reviewing marketing content before publication to ensure compliance with brand guidelines.

3. Marketing Administration & Departmental Support

• Coordinate day-to-day administrative activities within the Marketing Department.
• Maintain marketing calendars, project plans, action trackers, and departmental schedules.
• Arrange meetings and stakeholder engagements for the department.
• Prepare meeting agendas, record minutes, and track action items.
• Maintain accurate filing and record management for all marketing documentation.
• Manage departmental correspondence and communication.
• Coordinate travel, logistics, venues, catering, and administrative arrangements for marketing activities.

4. Budget & Procurement Administration

• Support budget administration and expenditure tracking.
• Process purchase requisitions, purchase orders, and invoice submissions.
• Maintain records of supplier quotations, contracts, and procurement documentation.
• Coordinate supplier onboarding and payment follow-ups.
• Monitor expenditure against approved budgets and escalate variances where necessary.

5. Event, Sponsorship & Corporate Activities Support

• Coordinate logistics for events, sponsorships, exhibitions, activations, and corporate initiatives.
• Liaise with vendors, service providers, and event organizers.
• Support the implementation of Corporate Social Investment (CSI) activities.
• Ensure event materials and branding requirements are available and delivered on time.
• Compile post-event reports and lessons learned.

6. Reporting & Information Management

• Prepare monthly, quarterly, and ad hoc reports for management.
• Maintain departmental dashboards, trackers, and action logs.
• Compile campaign status reports and management presentations.
• Gather information from business units to support marketing reporting requirements.
• Assist with data collection and consolidation for departmental projects.

7. Stakeholder Relationship Management

• Develop and maintain productive working relationships with internal and external stakeholders.
• Provide administrative and coordination support to Marketing team members.
• Liaise with Retail Banking, Business Banking, Operations, Human Capital, Finance, Procurement, and external service providers.
• Respond to marketing-related queries and requests from internal customers.

Key Performance Indicators (KPIs)

• Timely execution of assigned marketing initiatives.
• Accuracy and timeliness of departmental reporting.
• Effective management of departmental administration and documentation.
• Timely processing of invoices and procurement documentation.
• Successful coordination of events and marketing activities.
• Compliance with approved budgets and procurement requirements.
• Stakeholder satisfaction with marketing support services.
• Timely closure of action items and project deliverables.

Minimum Qualifications

•  Degree in Marketing, Communications, Business Administration, Public Relations, or related field.

Experience

• Minimum of 2-3 years' experience in Marketing, Administration, Communications, Customer Service, or a related environment.
• Experience within banking, financial services, or a corporate environment will be an added advantage.
• Experience coordinating projects, events, administrative processes, and stakeholder engagements.

Technical Competencies

• Marketing Administration
• Project Coordination
• Business Writing
• Report Preparation
• Event Coordination
• Budget Administration
• Procurement Processes
• Stakeholder Management
• MS Office Suite (Excel, PowerPoint, Word)
• Record Management

Behavioural Competencies

• Planning and Organising
• Attention to Detail
• Customer Focus
• Teamwork and Collaboration
• Communication Skills
• Relationship Building
• Accountability
• Initiative
• Problem Solving
• Results Orientation

Key Relationships

Internal

• Head: Marketing & Communications
• Digital Marketing Manager
• Brand Manager
• Customer Experience Manager
• Business Insights Manager
• Graphic Designer
• Retail Banking
• Business Banking
• Human Capital
• Procurement
• Finance
• Operations
• Branch Network

External

• Advertising Agencies
• Media Houses
• Event Organisers
• Vendors and Suppliers
• Community Stakeholders
• Corporate Partners