1. Benefits Administration

• Manage and administer the employee benefit program from onboarding to exit.
•          Actively collaborate with relevant stakeholders and facilitate employees’ access to their benefits by helping solve and plan changes
•          Present on benefits and relevant processes/choices or as required
•          Perform cost and data analysis to formulate logical benefit plans and conclusions
•          Perform required checks on all work of the Administrator, and track submissions as required. 

2. Customer Service

·         Ensure that all clients are handled in a professional manner with accurate information about the Payroll and Benefits.

·         Ensure proper client communication skills are always maintained

·         Ensure that customer complaints are handled timeously.

·         Ensure that clients’ requirements are identified and acted on with adequate solutions.

·         Ensure timeous completion of all correspondence to clients.

4. Reconciliations/Reporting

·         Monthly reconciliation of Medical Aid/Pension Fund/Group Life.

·         Reconciliation of monthly PAYE deductions.

·         Reconciliation of PAYE deductions annually.

·         Reconciliation of housing instalments deducted from staff 

5. Research & Projects

·         Conduct market research on benefits for benchmarking purposes. Make recommendations to Manager and implement upon approval.    

·         Put in relevant controls to achieve continuous improvement, integrating innovative technology.

·         Continuously update knowledge of current and emerging trends, best practices and legal requirement 

6. Employee Wellness

•  Implement wellness initiatives and source the most appropriate providers to create and offer wellness activities within budget

• Bachelor’s degree in Human resource management / Business Management or equivalent
• At least 5 years of progressive HR experience specifically in payroll and benefits administration  and a minimum of 2 years’ experience at
• Supervisory    Strong knowledge of HR policies, processes, and systems