Manager: Projects & Processes (MT2)
Listing reference: capbg_000076
Listing status: Under Review
Apply by: 9 February 2025
Position summary
Industry: Financial Services
Job category: Banking, Finance, Insurance. Stockbroking
Location: South-East District
Contract: Permanent
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION
Responsible for running the Bank’s projects office pertaining to:
• Business Projects New and Enhancements
• Branch Infrastructure Projects and New Business establishments
• Business Process Management (new and existing processes)
• Projects delivery (Planning, execution and closeout)
• Projects User acceptance testing, Projects resource management
• Projects reporting
Job description
PRIMARY PURPOSE OF THIS POSITION
Responsible for running the Bank’s projects office pertaining to:
• Business Projects New and Enhancements
• Branch Infrastructure Projects and New Business establishments
• Business Process Management (new and existing processes)
• Projects delivery (Planning, execution and closeout)
• Projects User acceptance testing, Projects resource management
• Projects reporting
KEY PERFORMANCE AREAS (KPA’s)
1. User Acceptance Testing/Business Process Management
• Ensure that communication on all projects is shared with staff especially during the
transition period from test to production environment
• Works closely with the MCCS department to ensure that communication on projects is
focused and appropriate
• Works with the HR team to co-ordinate training initiatives for staff who will be impacted by
projects
Job Description:
• Provides overall leadership and supervision to the User Acceptance Testing Teams when
testing and applying new projects, system developments and upgrades
• Responsible for the development and preparation of test packs, co-ordination and
planning of user acceptance testing sessions with affected or involved business units
• Ensures that issues identified during User Acceptance Testing (UAT) are escalated and
appropriately resolved before UAT test packs are signed off at the end of each testing
cycle, and that related change control documents are completed and signed before
system developments and upgrades are implemented in the production environment
• From a project management perspective, assumes project responsibility for system
developments and upgrades, and ensures that they are logged with the Business Change
Forum (BCF) and that appropriate concept documents and business cases (including
project budgets and schedules) are lodged. This will also include status reporting to the
Group BCF and Group Board IT Committee on projects Ensures that projects are
delivered within scope, on time and within budget.
• Advises Business Units and EMT timeously where circumstances exist which affect
project scope, budget and delivery.
• Ensures that Change Requests are correctly articulated and submitted to the relevant
committees (Steering Committees, Group BCF, EMT, GBITC) for approval
• Ensures that business and system processes are mapped, documented and signed off
for new projects and for existing business processes
• Assists Business Units with their business process mapping of ‘’as is’’ and ‘’to be’’
processes
• Keeps appropriate records of project system upgrades and changes, and ensures that
these are applied to production on time.
2. Project Planning
• Active participation on the project teams and Business Change Forum (BCF)
• Active participation on project scoping, project registration and project planning
• Review of project scoping documents provided by third party service providers
• Ensuring that the project plan and deliverables, tasks and activities include a structured
handover plan to business unit which includes documentation (process mapping, product
manuals etc) and training (training manuals)
• Project budgeting and cost control
• Project implementation
3. Project Monitoring and Evaluation
• Post project monitoring and evaluation to identify
o unresolved issues and how to address these with the business unit;
o the need for additional training and / or resources;
o operational inefficiencies and how to address these with refinements to the
business processes
• Reporting to the head of the Business Unit on the above issues
• Obtaining final project sign off
• Monitoring of project Key risk indicators and reporting to the COO and taking of
corrective action where deemed necessary
4. Customer Service and Stakeholder Management
• Ensure that stakeholders which comprises internal business units, branches, commercial
banks, Regulators and clients are treated in a professional manner and information
provided is correct.
5. Other Duties
• Submits projects reports monthly to the EMT and quarterly to the Board on time via the
Chief Operating Officer.
• Facilitates the handover of facilities projects to various business units Identifies potential
operational risks and the implementation of measures and controls to mitigate against
such risks
• Participates in the prepares annual budgets and forecasts
• Manages costs and expenses in his / her area of responsibility
• Has ownership of all processes relating to Projects, and seeks to continuously improve
business processes.
6. People Management
• Ensures that all Direct Reports have agreed and signed for their job descriptions.
• Ensures that performance objectives are developed and that Performance Contracts are
agreed and signed on an annual basis.
• Gives internal training, mentoring and coaching as may be necessary.
Performance Management
• Conducts Performance evaluation for the Direct Reports on half yearly basis, using the
agreed performance contracts.
• Submits annual Performance Evaluation Reports to Human Resources Department.
• Identifies and manages Poor Performers as per the bank’s policy.
Staff Development
• Identifies skills gaps for Direct Reports and recommends appropriate training.
• Assists Direct Reports to develop and implement Personal Development Plans on annual
basis
Staff Leave Management
• Develops the Unit’s leave plan for the year, and submits to Human Resources
Department, ensuring compliance with regulatory requirements and the bank’s leave
policy.
Staff discipline
• Ensures the Unit’s adherence to the bank’s Code of Conduct and Disciplinary Policy
7. Compliance
• Reads and understands the relevant material in order to comply with laid down Bank
Policies, regulatory and statutory requirements.
8. Conduct
• Abides by, and upholds the Bank’s “Code of Conduct” regarding: professionalism,
commitment, reliability, confidentiality, brand loyalty, behavior in and outside the Bank.
Minimum requirements
- Degree in a Business Administration or Project Management or related disciplines
- Five (5) years banking experience in an operations and projects support role, three (3)
years of which should have been at managerial level
• Excellent understanding of business process management
• Proficiency in computer applications (Word, Excel and PowerPoint, MS Projects, desk top
publishing programmes)
• Knowledge of both theoretical and practical aspects of project management, specifically
PMBOK and PRINCE II will be an added advantage
• Proficiency in Risk and Change Management
Benefits
Banking related benefits.