Manager: Projects & Processes (MT2)

Listing reference: capbg_000076
Listing status: Under Review
Apply by: 9 February 2025
Position summary
Industry: Financial Services
Job category: Banking, Finance, Insurance. Stockbroking
Location: South-East District
Contract: Permanent
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION Responsible for running the Bank’s projects office pertaining to: • Business Projects New and Enhancements • Branch Infrastructure Projects and New Business establishments • Business Process Management (new and existing processes) • Projects delivery (Planning, execution and closeout)  • Projects User acceptance testing, Projects resource management • Projects reporting
Job description

PRIMARY PURPOSE OF THIS POSITION

Responsible for running the Bank’s projects office pertaining to:
• Business Projects New and Enhancements
• Branch Infrastructure Projects and New Business establishments
• Business Process Management (new and existing processes)
• Projects delivery (Planning, execution and closeout) 
• Projects User acceptance testing, Projects resource management
• Projects reporting

  • KEY PERFORMANCE AREAS (KPA’s)
    1. User Acceptance Testing/Business Process Management
    • Ensure that communication on all projects is shared with staff especially during the 
    transition period from test to production environment
    • Works closely with the MCCS department to ensure that communication on projects is 
    focused and appropriate
    • Works with the HR team to co-ordinate training initiatives for staff who will be impacted by 
    projects

    Job Description: 
    • Provides overall leadership and supervision to the User Acceptance Testing Teams when 
    testing and applying new projects, system developments and upgrades
    • Responsible for the development and preparation of test packs, co-ordination and 
    planning of user acceptance testing sessions with affected or involved business units
    • Ensures that issues identified during User Acceptance Testing (UAT) are escalated and 
    appropriately resolved before UAT test packs are signed off at the end of each testing 
    cycle, and that related change control documents are completed and signed before 
    system developments and upgrades are implemented in the production environment
    • From a project management perspective, assumes project responsibility for system 
    developments and upgrades, and ensures that they are logged with the Business Change 
    Forum (BCF) and that appropriate concept documents and business cases (including 
    project budgets and schedules) are lodged. This will also include status reporting to the 
    Group BCF and Group Board IT Committee on projects Ensures that projects are 
    delivered within scope, on time and within budget. 
    • Advises Business Units and EMT timeously where circumstances exist which affect 
    project scope, budget and delivery.
    • Ensures that Change Requests are correctly articulated and submitted to the relevant 
    committees (Steering Committees, Group BCF, EMT, GBITC) for approval
    • Ensures that business and system processes are mapped, documented and signed off
    for new projects and for existing business processes
    • Assists Business Units with their business process mapping of ‘’as is’’ and ‘’to be’’ 
    processes
    • Keeps appropriate records of project system upgrades and changes, and ensures that 
    these are applied to production on time.

  • 2. Project Planning
    • Active participation on the project teams and Business Change Forum (BCF)
    • Active participation on project scoping, project registration and project planning
    • Review of project scoping documents provided by third party service providers
    • Ensuring that the project plan and deliverables, tasks and activities include a structured 
    handover plan to business unit which includes documentation (process mapping, product 
    manuals etc) and training (training manuals)
    • Project budgeting and cost control
    • Project implementation 

  • 3. Project Monitoring and Evaluation
    • Post project monitoring and evaluation to identify 
    o unresolved issues and how to address these with the business unit;
    o the need for additional training and / or resources;
    o operational inefficiencies and how to address these with refinements to the 
    business processes
    • Reporting to the head of the Business Unit on the above issues
    • Obtaining final project sign off
    • Monitoring of project Key risk indicators and reporting to the COO and taking of 
    corrective action where deemed necessary 

  • 4. Customer Service and Stakeholder Management
    • Ensure that stakeholders which comprises internal business units, branches, commercial 
    banks, Regulators and clients are treated in a professional manner and information 
    provided is correct.


    5. Other Duties
    • Submits projects reports monthly to the EMT and quarterly to the Board on time via the 
    Chief Operating Officer.
    • Facilitates the handover of facilities projects to various business units Identifies potential 
    operational risks and the implementation of measures and controls to mitigate against 
    such risks
    • Participates in the prepares annual budgets and forecasts
    • Manages costs and expenses in his / her area of responsibility
    • Has ownership of all processes relating to Projects, and seeks to continuously improve 
    business processes.

  • 6. People Management
    • Ensures that all Direct Reports have agreed and signed for their job descriptions.
    • Ensures that performance objectives are developed and that Performance Contracts are 
    agreed and signed on an annual basis.
    • Gives internal training, mentoring and coaching as may be necessary.
    Performance Management
    • Conducts Performance evaluation for the Direct Reports on half yearly basis, using the 
    agreed performance contracts.
    • Submits annual Performance Evaluation Reports to Human Resources Department.
    • Identifies and manages Poor Performers as per the bank’s policy.
    Staff Development
    • Identifies skills gaps for Direct Reports and recommends appropriate training.
    • Assists Direct Reports to develop and implement Personal Development Plans on annual 
    basis 
    Staff Leave Management
    • Develops the Unit’s leave plan for the year, and submits to Human Resources 
    Department, ensuring compliance with regulatory requirements and the bank’s leave 
    policy. 
    Staff discipline
    • Ensures the Unit’s adherence to the bank’s Code of Conduct and Disciplinary Policy 

  • 7. Compliance 
    • Reads and understands the relevant material in order to comply with laid down Bank 
    Policies, regulatory and statutory requirements. 

  • 8. Conduct 
    • Abides by, and upholds the Bank’s “Code of Conduct” regarding: professionalism, 
    commitment, reliability, confidentiality, brand loyalty, behavior in and outside the Bank.

Minimum requirements

  • Degree in a Business Administration or Project Management or related disciplines 
  • Five (5) years banking experience in an operations and projects support role, three (3) 
    years of which should have been at managerial level
    • Excellent understanding of business process management
    • Proficiency in computer applications (Word, Excel and PowerPoint, MS Projects, desk top 
    publishing programmes)
    • Knowledge of both theoretical and practical aspects of project management, specifically 
    PMBOK and PRINCE II will be an added advantage
    • Proficiency in Risk and Change Management

Benefits

Banking related benefits.

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