Responsibilities:

1. Client Relationship Management:

   • Build and maintain strong relationships with clients in the fuel and franchise sectors.
   • Conduct regular client meetings to understand their financial needs and goals.

2. Sales and Business Development:

   • Identify new business opportunities and potential clients.
   • Promote banking products and services tailored to the fuel and franchise industries.

3. Financial Advisory:

   • Provide financial advice and solutions to clients based on their specific needs.
   • Assist clients with financial planning, investment strategies, and risk management.

4. Market Research:

   • Stay informed about industry trends and competitor offerings.
   • Develop strategic initiatives for product and service development based on market feedback.

5. Customer Service:

6. Resolve client inquiries and complaints promptly and professionally.

   • Ensure high levels of customer satisfaction through excellent service delivery.
   • Responsible for proactively and continually identifying business opportunities and/orpre-empt risk for both the client and the bank
   • Must have the ability to balance associated risks with particular clients’ needs and to act in a manner which is of long-term benefit to both 
     the Bank and the Client
   • Ensure that clients utilise all appropriate transactional products to their benefit and that these are grouped/structured to maximise 
     efficiency, value add and cost-benefit ratio.
   • Ensure that you are familiar with client’s requirements and that you provide a personal service to priority clients
   • Responsible for CEEP (OLDM/MCM), driving NIR and growin  CASA
   • Responsible for proactively identifying and researching new business opportunities and follow up on cross selling or marketing opportunities
   • Responsible for developing and maintaining credible relationships with clients at appropriate levels through reliable, proactive service delivery and the skilful application of specialist knowledge
   • Responsible for maintaining strong working relationships with interrelated areas of the bank in order to facilitate co-operation and the smooth running of required processes
   • Ensure that clients are handled in a professional manner and that they are provided with accurate information about the Bank’s products and services
   • Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements e.g. cash deposit fee, rates

      

      

    

•  Bachelor’s Degree in Business or related fields
• COP
• Seven (7) years retail banking experience, three (3) years managerial experience.