Sales & Service Coordinator -Francistown & Game City (MT1)
Position summary
Introduction
Job description
Sales Focus (Weight: %)
- Manage own daily sales activity grid in accordance with allocated sales targets, maximising each prospect for primary and secondary sales.
- Manages the sales team in the branch to proactively market and sell all deposits and loan products, insurance and digital channels.
- Manages the branch team sales queue
- Arranges branch sales blitz to drive customer acquisition
- Sources business from corporates.
- Prepares and submits credit applications for the retail clients
- Leads presentations to potential and existing clients on all scheme products.
- Responsible for the growth and profitability of the Branch customer base by achieving and exceeding branch targets.
- Responsible for strategy enforcement of both upsell and cross selling of products and services
Customer Focus
- Relationship and Stakeholder Management
- Ensuring that internal clients are handled in a professional manner and provided with accurate information.
- Provides after sales care
- Perform and document complete interview with customers while obtaining and providing all required documentation as applicable to loan process.
- Conducts regular scheduled client visits with the branch sales team
- Ensures continuous follow up and branch visitations to identify problems/complaints and to resolve them timely.
Colleague (People Management)
- Ensures retail bankers sales targets are achieved.
- Ensure optimization of people capabilities within the team
- Ensure effective implementation of performance and talent management within the team (reinforce performance culture)
- Staff development (training and coaching)
- Attend to grievance and disciplinary matters within the team
Compliance and Conduct
- To be Anti-Money Laundering Complaint
- Know Your Customer
- Effectively implements of the bank’s Code of Conduct and Disciplinary Policy.
Minimum requirements
Qualifications
- Bachelor’s degree in business or any other related field
- COP Long & Short
- Certificate in Credit/ Banking will be an added advantage
- Sales Training/Certification
Experience & Skills
- 8 years’ banking experience of which 3 years should be at management level Knowledge of the banking products and services
- Business acumen in Operations & Administration Procedures
- Proficiency in computer applications (Word, Excel and PowerPoint)
- Excellent interpersonal skills
- Passion to work with people