Sales Focus

·                Acquire new Merchant sales

·                Collaborate with Business/Branches for acquisition of new merchants as a Strategic partner

·                Initiate and launch proactive sales actions to rectify growth challenges

·                Identify cross selling opportunities where necessary 

    Customer Focus

·         The consultant needs to ensure that the Channel (POS) is working technically optimally for the Merchant

·         Training of the Merchant to understand and be able to use the channel optimally.

·         Serve as an intermediary between Bank Gaborone and the client/branches.

·         Solve all raised technical queries from the Merchant regarding the channel.

·         Provide an efficient and competitive service to clients and branches.

·         Complete Merchant Agreements, Setup forms and other application forms with clients

·         Assist branches in the setup of Merchant Agreements and application forms of the clients.

·         Complete reports for all client service calls and visits

·         Assisting clients and branches with service queries

·         Provide Fraud and Compliance training to merchants.

   Administration

·         Merchant agreements and related Application Forms

·         Setting up of Merchants and installing of services

·         Service delivery (Call/Contact Reports)

·         Follow up on all POS reports for Business Performance and Management.

·         Due diligence in terms of working methodically and according to defined processes and procedures in manuals.

·         Identify risk areas in the department relating to process improvements, financial losses and client impacts.

·         Revenue Leakage management

·         Stock Management

4   Support

·         Courtesy visits to all merchants within the Portfolio

·         Regular testing of the POS devices at merchants to ensure that the services are online and functional.

·         Regular Merchant re-trainings

·         Capturing and Loading of Merchants

·         Terminal Configuration and Installation at Merchant Site

·         Termination and management of non-performing Merchants

·         Identify potential or actual suspect/fraudulent merchant behaviour and escalate.

·         Act as liaison to the Merchant and support in terms of device/system support/change requests

·         Incident Management

·         Cost Recovery – Unpaid, Commission Charges, Changes requested, etc.